Contact Us
Tell us what you need and we will come back to you. If it is about an existing order, include your order number — it saves a round of messages.
How to reach us
Phone
Support hours
7 days a week, 10:00 AM – 7:00 PM
Other channels
WhatsApp, or the message form on this page.
We aim to respond to support enquiries within 4 hours during our support hours.
Postal address. HomeCrest, 43, Krishna Nagar, Imli Wala Phatak, Kartarpura, Jaipur, Rajasthan 302005.
What can we help with?
Order support
Order status, an amendment, or something that does not look right on your confirmation.
Delivery
Timelines, access and fit, or arranging a delivery window. Delivery policy
Returns & refunds
Something arrived damaged, faulty or incorrect. Returns policy
Warranty
A fault within the 5-year cover. Warranty policy
Product enquiry
Measurements, materials, finishes, or whether a piece will fit your space.
Customisation
Something made to your requirements. Start a design brief
Use the form below and name the category in your message. If your issue has already been through support and is unresolved, escalate it through Grievance Redressal.
Before you write
- Order number for anything about an existing order.
- Photographs for damage or a fault — a close-up plus a wide shot of the whole piece. Most cases are resolved from photographs alone.
- Measurements for a fit question — doorway, stairwell and lift, not just the room.
- Many answers are already in our FAQ.
We will never ask you for a card number, CVV, OTP, UPI PIN or password. If someone claiming to be from HomeCrest asks for one, do not share it.