Terms & Conditions

These terms apply when you use the HomeCrest website and when you buy from us. Please read them before ordering — placing an order means you accept them.

Who you are buying from

Using this website

You may browse, share and buy from this site for your own personal, non-commercial use. You may not copy our photography, product copy, page designs or brand marks for use elsewhere, scrape the site, interfere with its operation, or use it in a way that breaks the law or damages another person.

Product information

We write our own product descriptions and specify materials from what our makers state. Where a maker has not confirmed something — a wood species, a shelf count, a measurement — we say so on the product page rather than fill the gap with a guess. If a detail matters to your decision, ask us before you order.

Solid wood is a natural material

Colour, grain, knots and figure vary from board to board and from tree to tree. Two pieces of the same design will not be identical, and no piece will match its photograph exactly. This is a characteristic of solid wood, not a defect, and it is not a ground for return under our returns policy.

Wood also moves with humidity and temperature. Small seasonal changes — a joint tightening or easing, a hairline in a finish, slight movement across a wide top — are normal behaviour in a natural material.

Photography and colour

Our images are taken under controlled lighting. Screens vary in calibration, brightness and colour profile, so a finish may look warmer or cooler on your device than it does in your room. Styling props shown in a photograph are never included.

Dimensions

Published measurements are supplied by the maker. Handmade furniture carries small manufacturing tolerances, so a delivered piece can vary slightly from a published figure. Where a measurement is critical — a lift, a stairwell, an alcove, a doorway — contact us to confirm it before ordering, and allow a margin.

Pricing and invoicing

• All prices are shown in Indian Rupees (INR) and include applicable taxes.
• Shipping is free on all orders. No delivery charge is added at checkout or afterwards. See our Shipping & Delivery Policy.
• A GST invoice is provided on all orders.
• Prices can change without notice. The price that applies to your order is the price shown at the moment you complete checkout.
• If a price is displayed in obvious error, we may cancel the affected order and refund you in full rather than fulfil it at the wrong price. We will tell you if this happens.

Orders and acceptance

Placing an order is an offer to buy. It becomes a contract only when we confirm the order and accept it. We may decline or cancel an order — before or after payment — where an item is unavailable, a price or description was clearly wrong, we cannot deliver to the address, payment cannot be verified, or we suspect fraud or misuse. If we decline an order you have already paid for, we refund it in full.

Payment

Payment is processed by Cashfree, our payment provider. The methods available to you are the ones shown at checkout at the time you order. Cash on delivery is not offered. See Payment & EMI.

Availability

Stock and lead times can change between the moment you browse and the moment you order. If an item you have paid for turns out to be unavailable, we will offer you an alternative, a revised timeline, or a full refund.

Delivery

We deliver within India only. Our current customer-facing delivery commitment is within 14 working days of order confirmation, with dispatch 10–12 days from order confirmation. Serviceable areas, access requirements and what happens if a delivery cannot be completed are set out in our Shipping & Delivery Policy, which forms part of these terms.

Risk in the goods passes to you on delivery. Please inspect your order at the point of delivery — the inspection step is described in the shipping policy and matters for any damage claim.

Installation and assembly

Some items arrive fully assembled and some arrive knocked down. The product page states which, where the maker has told us. HomeCrest does not provide an installation or assembly service. Where a piece is delivered knocked down, assembly is the customer's responsibility and the supplied instructions should be followed.

Customised furniture

Where we make or modify a piece to your requirements, the specification we confirm with you in writing is what we build. Customised orders require 50% payment in advance and the remaining 50% before dispatch, and are subject to the restrictions set out in our Customisation Policy, including limits on cancellation and return.

Cancellation, returns and warranty

These are covered in full by the following, each of which forms part of these terms:

• Cancellation Policy — free cancellation within 12 hours of placing an order.
• Returns & Refunds Policy — a 7-day return window from delivery for eligible claims. Change-of-mind returns are not accepted.
• Warranty Policy — HomeCrest furniture carries a 5-year warranty against manufacturing and structural defects, subject to the exclusions on that page.

Intellectual property

The HomeCrest name, logo, product names, photography, written descriptions and page designs belong to us or are used with permission. You may not reproduce or use them commercially without our written consent.

Limitation of liability

We are responsible for supplying goods that match their description and are of satisfactory quality, and for the warranty commitments we make. Nothing in these terms limits any right you have under applicable consumer law, including the Consumer Protection Act, 2019.

Beyond that, and to the extent the law allows, we are not liable for loss that we could not reasonably have foreseen, for loss arising from misuse, unsuitable placement or unauthorised modification of a product, or for loss caused by events outside our reasonable control.

Events outside our control

We are not responsible for delays or failures caused by events beyond our reasonable control — including natural events, strikes, transport disruption, civil disturbance or government action. If such an event affects your order we will tell you and agree a revised timeline or a refund.

Grievances

If a complaint has not been resolved through normal support, it can be escalated to our Grievance Officer. Contact details and the process are set out on our Grievance Redressal page.

Governing law and jurisdiction

These terms are governed by the laws of India. The courts at Jaipur, Rajasthan shall have exclusive jurisdiction over any dispute arising out of or in connection with them.

Changes to these terms

We may update these terms. The version that applies to your order is the version published when you placed it.